Warner Care Medical Practice
Current as of: 15/12/2019
The management of Warner Care Medical Practice collects patient information in order to provide High quality medical care and are committed to protecting the privacy of our patients within our practice. Information collected is kept strictly confidential and used only for the medical and health care of patients.
This policy is reviewed on an annual basis or more frequently if there are any changes in Australian privacy act.
This policy applies to all employees and patients of Warner Care Medical Practice. Our Practice is committed to maintaining privacy and confidentiality at all times and requires that any information regarding individual patients, including staff members who may be patients, will not be disclosed in any form (verbally, in writing, or electronic forms, inside or outside our practice) except for strictly authorised use within the patient care context or as required by law.
Our Practice Staff take reasonable steps to ensure our patients are informed and understand:
At their first visit, patients are asked to complete a “New Patient Privacy Document” which outlines some of our important principles about how we handle information. Warner Care Medical Practice is committed to protecting personal information and this information will not be used in any other way except as defined in this policy.
The Practice Staff must seek additional consent from a patient if information collected by us is required for any other purpose. Any request for further use of information is made in writing to the patient explaining the request and obtaining the patients written consent prior to the use or release of the information.
Consent to collect personal and sensitive information may be obtained from a patients’ guardian or responsible person where practicable and necessary, for example when a patient is unable to provide the information or is unable to do so.
In the rare case of a medical emergency we may have to COLLECT and/or USE information without a patients consent in order to provide urgent medical treatment.
Collection of Personal Information
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. The information we will collect about you includes your:
A patient’s personal information may be held at the practice in various forms
The practice’s procedures for collecting personal information is set out below:
The practice holds all personal information securely, whether in electronic format, in protected information systems or in hard copy in a secured environment.
Personal information collected by Warner Care Medical Practice may be used or disclosed in the following instances:
The practice will not disclose personal information to any third party other than in the course of providing medical services, without full disclosure to the patient or the recipient, the reason for the information transfer and full consent from the patient.
The Practice will not disclose personal information to anyone outside Australia without need and without patient consent.
The Practice will not use any personal information in relation to direct marketing to a patient without that patient’s express consent.
The practice evaluates all unsolicited information it receives to decide if it should be kept, acted upon or destroyed.
Warner Care Medical Practice will employ all reasonable endeavours to ensure that a patient’s personal information is not disclosed without their prior consent.
Parents/Guardians and Children (Mature Minors)
Our Practice recognises that children aged UNDER 18 years of age (mature minors) may have the same rights regarding privacy and confidentiality as would an adult patient. Our staff maintains those rights accordingly. To protect the rights of a child’s privacy, access to a child’s medical information may at times be restricted for parents and guardians. Release of information may be referred back to the treating Doctor where there professional judgement and the law will be applied.
Anonymity / Pseudonymity
Patients have the right to remain anonymous or to use a pseudonym to protect their privacy. We take reasonable steps to ensure we comply with the patients’ request. Patients are advised that anonymity may have a significant impact on our ability to provide timely and appropriate communication and health care.
Exceptions to disclosure without patient consent are where the information is:
Required by law
Confidentiality and Secure Storage
We undertake the following procedures to preserve the privacy and confidentiality of our patient’s information.
Destroying Of Information
Information that is no longer needed is destroyed by an accredited shredding company. We keep individual patient records for 7 years from the date of last entry for an adult and until the age of 25 for a child in accordance with current legislation.
Access to Information
The Practice acknowledges patients may request access to their medical records. Patients are encouraged to make this request in writing and the Practice will respond within a reasonable time. The patient may incur a cost for the transfer of medical record; the patient will be informed of this at the time of the request. The cost is to cover the time and resources required to retrieve and prepare records for transfer or access. Where access is denied or needs to be limited due to concerns about the patient’s health and wellbeing or that of another person, this will be discussed with the patient.
The Practice will take reasonable steps to correct personal information where it is satisfied to ensure it is accurate and up to date. This is undertaken by our receptionist who asks each patient on every visit their current phone number and address. Patients are encouraged to request the Practice corrects or updates their information when attending the Practice.
Warner Care Medical Practice takes complaints and concerns about the privacy of patient’s personal information seriously. Patients are encouraged to express any privacy concerns in writing either an email or on Complaint’s form. The Practice will then manage the complaint in line with our complaint resolution procedure outlined below:
Notifiable Data Breaches Scheme
From 22 February 2018, if a breach of personal information (data) occurs in our practice, we must notify the individuals involved and the Office of the Australian Information Commissioner (OAIC).
This is known as the Notifiable Data Breaches scheme. We must notify the individuals involved and the OAIC if:
For requests for access, to correct personal information, enquires about this policy or to make a complaint please direct your correspondence to:
The Privacy Officer
Warner Care Medical Practice
Shop 16 353/355 Samsonvale Rd
WARNER QLD 4520
Phone: 07 3882 2366
For further information about privacy issues in general practice and patient rights, we encourage our patients to contact:
Office of the Australian Information Commissioner: