Download New Patient Registration Form
To make an appointment, please phone during business hours or call in, and indicate whether the matter is urgent. Every effort is made to accommodate your preferred time and doctor where possible. New patient appointments will need a double booking, and patients are requested to arrive 10 minutes earlier.
Appointments are normally made at 10 – 20 minute intervals. Some spaces are kept aside for patients with urgent issues, which will be dealt with promptly.
We do try to run on time; however we appreciate your consideration if an unexpected delay is experienced. You can help by making a separate appointment for each family member if more than one is to be seen by the doctor.
Please also indicate if you need a longer appointment with the doctor for a full check-up, pap smear, insurance medical, counselling, surgical procedures or Full Skin Examinations.
If you are unable to keep an appointment, please let the receptionist know as soon as possible. We are often very heavily booked, and these spaces can then be offered to someone else.
You are most welcome to ring and enquire whether the doctor is running on time.
Interpreter Services can be arranged if we are notified prior to your appointment, or call 13 14 50.
We bulk bill all patients with a valid medicare card.
Some specialised procedures may attract a private fee.
Health Quality & Complaints Commission – www.hrc.q1d.gov.au
Phone: (07) 3120 5999. Toll Free – 1800 077 308
Warner Medical Center provides an after-hours service for our patients.
If you require urgent medical attention after hours, please ring the surgery on 07 3882 2366
A recorded message will advise you how to get in touch with the doctor on duty. This may be a doctor from another local practice.
Consultations after hours may incur a fee.
Please be guided by what your doctor tells you when he or she orders any tests, but as a general rule you will need to phone the surgery and make an appointment to discuss the results.
It is important that you always keep us informed of any change to your contact details, including your preferred telephone number, so that we are able to contact you if needed.
Karmania Pty Ltd ABN 21 165 695 107 trading as Warner Care 7 Day Medical Practice (referred to in this document as we, our or us) understand how important your privacy is, so we are committed to protecting your personal information. We maintain the security of your personal information at all times so you can feel confident accessing our services. This policy details the collection, disclosure, use and management of personal information about you. It also explains the collection, use and disclosure of de-identified data collected through our online resources.
This policy is governed by The Privacy Act 1988, and the 2014 revised Australian Privacy Principles.
Types of information collected
We collect and store personal information that includes, but is not limited to, sensitive information regarding your health and personal details. This information can identify you and will be used to provide you with the medical services you require.
Our websites also collect a range of de-identified information. This is in the form of webpage statistics that cannot identify you. Online user information such as age, your regional location and interests is also collected by the Google Analytic Cookies we employee, but this information is also unable to identify you.
The personal information we collect is completely dependent on your interactions with the various Family Practice staff members and the services you utilise. The core need for collecting and storing your information is for the purpose of:
We will generally collect personal information directly from you through the use of our in-practice forms, and from enquires you make via email, telephone or our online query form. In some cases where it is impractical to collect the information directly from you, we may gather personal information indirectly (this could be in the form of adding test results to your medical record).
In terms of online information, we are utilising Google Analytics cookies and the DoubleClick cookie to collect de-identified user data. This is used to understand who is visiting our website so we can analyse performance and improve the content, and to assist us with our online promotions and remarketing. None of the cookies we use collect personally identifiable information. The cookies help Google and Google partners to display our online ads across the internet and serve ads based on a user’s past visit to our website.
You are also able to opt out interest based online advertising through the Network Advertising Initiative here http://www.networkadvertising.org/ simply follow the opt-out prompts.
The use of your personal information is generally limited for the purposes disclosed above. Other cases we may disclose your information include:
Access to patient records and personal information is restricted to those who have a need to know and authorisation. This includes you (should you make a written request for your own records), and your authorised persons.
“Authorised persons” refers to the treating Medical Officer, or other persons nominated by the Medical Officer or patient to receive such information. Enquiries from any other person are to be referred to the Medical Officer or Practice Manager for an appropriate response.
If upon receiving access to your personal information (or at any other time), you believe your personal information is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable actions to correct the information.
Please note that under no circumstance is patient information of any kind released over the internet (this includes Facebook, email or via our website). Due to the Privacy Act, we are also unable to provide medical results over the phone. You will be required to make a follow-up appointment with your doctor once you have been notified of the availability of the results.
To maintain our commitment to your privacy, we store your information securely, regardless of its format. As we collect information in both paper and electronic form, we employ electronic and physical security measures. We take all possible measures to ensure your personal information is stored safely and protected from misuse, loss, unauthorised access, modification or disclosure.
You can be confident that we will take great care of you.
For any complaints and all other queries please contact our Manager – email@example.com
Address: Shop 16/ 353 Samsonvale Road, WARNER Qld 4500
Phone: 07 3882 2366 Fax: 07 3882 2399
For more information, visit the website of the Office of the Australian Information Commissioner. You will be able to access a range of general and health related privacy information here http://www.oaic.gov.au/