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Patients

SAME DAY APPOINTMENTS AVAILABLE

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To make an appointment, please phone during business hours or call in, and indicate whether the matter is urgent. Every effort is made to accommodate your preferred time and doctor where possible. New patient appointments will need a double booking, and patients are requested to arrive 10 minutes earlier.

Appointments are normally made at 10 – 20 minute intervals. Some spaces are kept aside for patients with urgent issues, which will be dealt with promptly.

We do try to run on time; however we appreciate your consideration if an unexpected delay is experienced. You can help by making a separate appointment for each family member if more than one is to be seen by the doctor.

Please also indicate if you need a longer appointment with the doctor for a full check-up, pap smear, insurance medical, counselling, surgical procedures or Full Skin Examinations.

If you are unable to keep an appointment, please let the receptionist know as soon as possible. We are often very heavily booked, and these spaces can then be offered to someone else.

You are most welcome to ring and enquire whether the doctor is running on time.

Interpreter Services can be arranged if we are notified prior to your appointment, or call 13 14 50.

Billing Arrangements:

This is a mixed billing practice. We endeavour to keep our fees affordable, and they are well below the recommended AMA fees.
We aim to be inclusive of all patients in our community and do not refuse care to anyone for financial reasons.

Medical Centre Fees

Medicare Bulk Billing is available for the following:

  • All children 16 years and younger
  • Commonwealth Concession cards (Health Care, Aged Pension, etc)
  • All health assessments and care plans

All DVA Gold Card holders have their accounts paid by the Department of Veteran Affairs.

Students are given $10 discount on all of our fees (when presenting a valid student card).

Monday to Friday
Consultation Length Our Fee Medicare Rebate Actual Cost to You
Standard $70.00 $37.05 $32.95
Long $105.00 $71.70 $33.30
Saturday
Consultation Length Our Fee Medicare Rebate Actual Cost to You
Standard $80.00 $37.05 $42.95
Long $115.00 $71.70 $43.30

Treatment Room & Skin Cancer Clinic Fees

An additional fee of $5.00 will be charged for services required to treat a medical condition such as plaster, sling or dressing.

There is no Medicare Rebate for these charges.

Fees for patients with a DVA Gold Card will be charged to the DVA.

Newborns

Newborns that do not hold a Medicare card will be charged our Private Consultation Fee of $37.05.

Telephone Enquiries:
  • Telephone interruptions to Doctors are only for emergencies.
  • However, if you would like to leave a message with the receptionist, we will endeavour to arrange the doctor to return your call.
  • Due to privacy laws, blood test and X -Ray results are NOT given over the phone.
COMPLAINTS:

Health Quality & Complaints Commission – www.hrc.q1d.gov.au
Phone: (07) 3120 5999. Toll Free – 1800 077 308

After Hours Service:

After-Hours Coverage

Warner Medical Center provides an after-hours service for our patients.

If you require urgent medical attention after hours, please ring the surgery on 07 3882 2366

A recorded message will advise you how to get in touch with the doctor on duty. This may be a doctor from another local practice.

Consultations after hours may incur a fee.

ALWAYS PHONE 000 IN AN EMERGENCY.

Privacy and Confidentiality

We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy is available online or at reception. Further information is also available from the Office of the Australian Information Commissioneron 1300 363 92.

How to obtain your Test Results

Please be guided by what your doctor tells you when he or she orders any tests, but as a general rule you will need to phone the surgery and make an appointment to discuss the results.

It is important that you always keep us informed of any change to your contact details, including your preferred telephone number, so that we are able to contact you if needed.

Karmania Pty Ltd ABN 21 165 695 107  trading as Warner Care 7 Day Medical Practice (referred to in this document as we, our or us) understand how important your privacy is, so we are committed to protecting your personal information. We maintain the security of your personal information at all times so you can feel confident accessing our services. This policy details the collection, disclosure, use and management of personal information about you. It also explains the collection, use and disclosure of de-identified data collected through our online resources.

This policy is governed by The Privacy Act 1988, and the 2014 revised Australian Privacy Principles.

Collection

Types of information collected

We collect and store personal information that includes, but is not limited to, sensitive information regarding your health and personal details. This information can identify you and will be used to provide you with the medical services you require.

Our websites also collect a range of de-identified information. This is in the form of webpage statistics that cannot identify you. Online user information such as age, your regional location and interests is also collected by the Google Analytic Cookies we employee, but this information is also unable to identify you.

Purpose of Collection

The personal information we collect is completely dependent on your interactions with the various Family Practice staff members and the services you utilise. The core need for collecting and storing your information is for the purpose of:

  • Supplying you or the person you care for with necessary services,
  • Supplying you with information about other services we or associated entities can offer, which may be a benefit or of interest to you.
  • Improving our services and practice operations to better meet your needs
  • Fulfilling our obligations as medical service providers and supplying an efficient, effective medical service for you or those you care for.
  • Online statistics and user information are collected to understand the use of our websites, and valued content so we can provide you with an efficient and informative online experience (opt-out information is included below).
Method of Collection

We will generally collect personal information directly from you through the use of our in-practice forms, and from enquires you make via email, telephone or our online query form. In some cases where it is impractical to collect the information directly from you, we may gather personal information indirectly (this could be in the form of adding test results to your medical record).

In terms of online information, we are utilising Google Analytics cookies and the DoubleClick cookie to collect de-identified user data. This is used to understand who is visiting our website so we can analyse performance and improve the content, and to assist us with our online promotions and remarketing. None of the cookies we use collect personally identifiable information. The cookies help Google and Google partners to display our online ads across the internet and serve ads based on a user’s past visit to our website.

You can opt out of Googles use of cookies by visiting the ad settings of your Google account. You can also remove any user information Google has already collected. Your Google account also has ad settings which determine what sort of ads you see on the Google Display Network. You can change these settings and opt-out of display advertising if you wish. The following link will lead you to the opt-out plug-in, and additional links to your ad settings. https://www.google.com/settings/ads/plugin

You are also able to opt out interest based online advertising through the Network Advertising Initiative here http://www.networkadvertising.org/ simply follow the opt-out prompts.

*Please note, our website also contains links to other websites. We are not responsible for the privacy policies of those linked sites and the linked sites are not subject to our privacy policy.

Use and Disclosure

The use of your personal information is generally limited for the purposes disclosed above. Other cases we may disclose your information include:

  • Securely sending them to other health professionals if required for your care; providing you have been informed/authorised the transfer, and
  • In the event of an emergency involving you and your nominated next of kin or, the emergency services require them for your care.
Access

Access to patient records and personal information is restricted to those who have a need to know and authorisation. This includes you (should you make a written request for your own records), and your authorised persons.

“Authorised persons” refers to the treating Medical Officer, or other persons nominated by the Medical Officer or patient to receive such information. Enquiries from any other person are to be referred to the Medical Officer or Practice Manager for an appropriate response.

If upon receiving access to your personal information (or at any other time), you believe your personal information is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable actions to correct the information.

Please note that under no circumstance is patient information of any kind released over the internet (this includes Facebook, email or via our website). Due to the Privacy Act, we are also unable to provide medical results over the phone. You will be required to make a follow-up appointment with your doctor once you have been notified of the availability of the results.

In terms of your online user information, we cannot identify you by the user statistics collected through the Google cookies, nor access your personal user information. This user profile is held by Google and subject to Google’s privacy policy. You can access it for yourself by logging into your Google account and viewing the settings.

Security

To maintain our commitment to your privacy, we store your information securely, regardless of its format. As we collect information in both paper and electronic form, we employ electronic and physical security measures. We take all possible measures to ensure your personal information is stored safely and protected from misuse, loss, unauthorised access, modification or disclosure.

You can be confident that we will take great care of you.

Feedback

If you have questions or concerns about our privacy policy or our personal information management system, we would be happy to answer them for you.

For any website related queries and information regarding our use of cookies please contact our Manager at manager@warnermedicalpractice.com.au

For any complaints and all other queries please contact our Manager – manager@warnermedicalpractice.com.au

Additional Contact Details

Address: Shop 16/ 353 Samsonvale Road, WARNER Qld 4500

Phone: 07 3882 2366 Fax: 07 3882 2399

More Information

For more information, visit the website of the Office of the Australian Information Commissioner. You will be able to access a range of general and health related privacy information here http://www.oaic.gov.au/